Service Announcements & Upgrades
Phone US: 425.402.2000
or: 800.426.0337
Fax: 425.402.2022
or: 800.426.0337
Fax: 425.402.2022
Email U.S.: techsupport@cardiacscience.com Technical Support Hours:
5 a.m. to 4:30 p.m. Pacific Time, M-F
or Outside the U.S.: internationalservice@cardiacscience.com
Date: 10/10/2008
Title: AED Voluntary Field Corrective Action
Full Description:
AED Voluntary Field Corrective ActionNo interruption to shipments or service to new or existing customers.
Bothell, WA - October 13, 2008 - Cardiac Science Corporation announced today that it has initiated a worldwide voluntary field corrective action of certain automated external defibrillators (AEDs) manufactured between August 2006 and March 2007. Some AEDs manufactured in this time frame may have a component whose performance doesn't match the factory software settings. Under a particular set of conditions, the software places the AED into a "Service Required" mode.
To remedy this and complete the corrective action, Cardiac Science is providing a user-installable software update to affected customers and distributors.
"This voluntary field action is an opportunity for Cardiac Science to demonstrate that we stand behind every one of our products," said John Hinson, chief executive officer. Cardiac Science has begun notifying distributors and customers with affected devices and is shipping software updates to each. The instructions and additional information regarding the affected units is available within this webpage.
Until the updates arrive, customers should keep their AEDs in service. This issue is typically identified in daily self-test, however, there is a remote possibility of occurrence while attempting to provide defibrillation. The Company has received two complaints related to this issue during use.
Serial number search
To determine if a device is affected by this voluntary field corrective action, please enter one or more serial numbers in the box below. Locate the serial number on the back of your device. Serial numbers are marked SN and contain no letters.If your device status above indicates "NOT Affected," no further action is needed from you.
If your device status above indicates "Update Needed," you will soon receive a software update kit for your affected device(s).
Follow the instructions provided in the kit:
- Immediately install the software update in this kit.
- Assure that the AED information text file generated by the update software is returned to Cardiac Science according to the included instructions.
- Complete the postage-paid response card and promptly return it to Cardiac Science. Doing so will eliminate the need for reminder notices.
For questions regarding this voluntary field corrective action:
- Inside the US, please contact our dedicated field action line at 1.877.502.2673.
- Outside the US, please contact your local Cardiac Science representative or Cardiac Science at +44.161.926.0011.
For technical support regarding your update:
- In the US, please contact our Technical Support team at 1.800.426.0337 (Select Option 1).
- Outside the US, please contact your local Cardiac Science representative or Cardiac Science at +44.161.926.0011.