Cardiac Rehabilitation Programs

FAQs & Troubleshooting Tips

Medical Record Number (MRN) has invalid characters.

Edit MRN in Q-Tel RMS Tower or Q-Tel RMS Workstation application.

Microsoft Office suite needs to be activated.

Close Q-Progress and launch Microsoft Excel and follow the prompts to activate if you have an internet connection, or call Microsoft at the number provided in the Excel application.

QProgressCSVData folder is not shared or has insufficient permissions.

Verify this folder is shared with Full Control permissions for Qtel User and Qtel Admin accounts.

How does Remote Support benefit me?

We have the availability of experts to assist you in real time, without having to send your unit in, or sending a field service engineer on site. We can assist you with installing software and service patches. We can help identify workflow issues, verifiy versions and software settings. We can view and send log files to our FTP site. This has proved to be a valuable tool in resolving issues quickly meaning increased uptime for your equipment.

What is Remote Support?

Remote Support is the ability for the Cardiac Science Technical Support Team to access your PC directly. We can connect to your PC remotely and control the actions temporarily. We can also help fix problems and review log files over a secure internet connection.

How do I set up Remote Support on my Cardiac Science equipment?

Several methods are available. Examples of the most popular are PC Anywhere, Real VNC (Virtual Network Computing) or WebEx Intercall. Contact Technical Support for more details.

I am getting "Error: 1004" when launching Q-Progress application.

In Q-Progress, go to View > Options and verify the storage directory path: For Master Tower: The path should be C:\Program Files\Quinton\Q-Tel RMS\QProgressCSVData. For Slave Tower, Turnkey Workstation or Software-Only Worksation: The path should be [mapped drive letter]\QProgressCSVData.

Does Remote Support cost anything?

This service is available free of charge for our warranty and service contract customers. Billable customers are charged the standard hourly service rate.

The report is corrupt.

Note filename and delete file. Regenerate new copy.

Are AEDs reliable?

The patented Rescue Ready technology makes the Powerheart AED among the most reliable AEDs in the industry. Everyday, to ensure anytime functionality, the Powerheart AED self checks all main components (battery, hardware, software, and electrode pads). Every week, the AED completes a partial charge of the high-voltage electronics. And every month, the AED charges the high-voltage electronics to full energy. If anything is amiss, the Rescue Ready status indicator on the AED handle changes from green to red and the device emits an audible alert to service the unit. In sum, a Powerheart AED is Rescue Ready to perform when a life depends on it.

Is Remote Support safe and secure?

Yes. Remote Support is safe and secure. Information is shared only between your computer, and the computer of the Technician working on your issue.

Manuals & Reference Guides

Service Parts

U.S. Service Parts

Part Name	Part Number	Description
042076-001	042076-001	Wireless Access Point
036488-012	036488-012	Isolation Transformer
036488-010	036488-010	Isolation Transformer
50-00005-01	50-00005-01	Uninterruptible Power Supply (UPS)
036781-B01	036781-B01	X12 Transmitter, 915 MHz
036781-B02	036781-B02	X12 Transmitter, 2.4 GHz
036781-B03	036781-B03	X12 Transmitter, 608 MHz
042160-B02	042160-B02	X12+ Transmitter, 608 MHz
036803-B03	036803-B03	Strip Recorder
042160-B01	042160-B01	X12+ Transmitter, 2.4 GHz
036827-003	036827-003	10-Outlet Surge Suppressor
10-00026-01	10-00026-01	External Hard Disk Drive Kit
10-00025-01	10-00025-01	External Modem Kit
50-00007-01	50-00007-01	External Hard Drive Replacement
036947-001	036947-001	Keyboard, Beige
50-00048-01	50-00048-01	Keyboard, Black
036947-002	036947-002	Mouse, Beige
042112-001	042112-001	Mouse, Black
036822-001	036822-001	Speakers, Beige
165-0225-001	165-0225-001	Mouse, Optical Magnifying
036344-B02	036344-B02	19" CRT Monitor
042112-003	042112-003	Speakers, Black
042103-B01	042103-B01	19" LCD Monitor
170-0224-001	170-0224-001	19" LCD Monitor Assembly
010-0004-B01	010-0004-B01	21" LCD Monitor
170-0208-001	170-0208-001	21" LCD Monitor Assembly
036800-B02	036800-B02	Assy, 915 MHz Receiver
170-0222-001	170-0222-001	LCD Wall Mount Kit
036800-B04	036800-B04	Assy, 915 MHz Receiver
037172-B02	037172-B02	Assy, 608 MHz Receiver
037172-B04	037172-B04	Assy, 608 MHz Receiver
037173-B02	037173-B02	Assy, 2.4 GHz Receiver
035390-002	035390-002	7-ft Network Cable
037173-B04	037173-B04	Assy, 2.4 GHz Receiver
035390-004	035390-004	25-ft Network Cable
035390-005	035390-005	50-ft Network Cable
035390-006	035390-006	100-ft Network Cable
036369-002	036369-002	Ethernet Switch
000515-842	000515-842	Q-Progress User Guide
000523-890	000523-890	Q-Tel RMS User Guide / Service Mnl
000523-891	000523-891	Q-Tel RMS User Guide / Service Mnl
112-0138-001	112-0138-001	Q-Tel RMS / Qprogress User Guide-Service Mnl

International Service Parts

Part Name	Part Number	Description
036488-009	036488-009	Isolation Transformer
042076-001	042076-001	Wireless Access Point
036488-010	036488-010	Isolation Transformer
036488-012	036488-012	Isolation Transformer
036781-B01	036781-B01	X12 Transmitter, 915 MHz
50-00005-01	50-00005-01	Uninterruptible Power Supply (UPS)
036781-B02	036781-B02	X12 Transmitter, 2.4 GHz
036781-B03	036781-B03	X12 Transmitter, 608 MHz
042160-B01	042160-B01	X12+ Transmitter, 2.4 GHz
042160-B02	042160-B02	X12+ Transmitter, 608 MHz
036803-B03	036803-B03	Strip Recorder
036827-003	036827-003	10-Outlet Surge Suppressor
10-00026-01	10-00026-01	External Hard Disk Drive Kit
50-00007-01	50-00007-01	External Hard Drive Replacement
036947-001	036947-001	Keyboard, Beige
10-00025-01	10-00025-01	External Modem Kit
036947-002	036947-002	Mouse, Beige
50-00048-01	50-00048-01	Keyboard, Black
042112-001	042112-001	Mouse, Black
165-0225-001	165-0225-001	Mouse, Optical Magnifying
036822-001	036822-001	Speakers, Beige
042112-003	042112-003	Speakers, Black
036344-B02	036344-B02	19" CRT Monitor
042103-B01	042103-B01	19" LCD Monitor
170-0208-001	170-0208-001	21" LCD Monitor Assembly
170-0224-001	170-0224-001	19" LCD Monitor Assembly
010-0004-B01	010-0004-B01	21" LCD Monitor
170-0222-001	170-0222-001	LCD Wall Mount Kit
036800-B02	036800-B02	Assy, 915 MHz Receiver
036800-B04	036800-B04	Assy, 915 MHz Receiver
037172-B02	037172-B02	Assy, 608 MHz Receiver
037172-B04	037172-B04	Assy, 608 MHz Receiver
037173-B02	037173-B02	Assy, 2.4 GHz Receiver
037173-B04	037173-B04	Assy, 2.4 GHz Receiver
035390-002	035390-002	7-ft Network Cable
035390-004	035390-004	25-ft Network Cable
035390-005	035390-005	50-ft Network Cable
035390-006	035390-006	100-ft Network Cable
000515-842	000515-842	Q-Progress User Guide
036369-002	036369-002	Ethernet Switch
000523-890	000523-890	Q-Tel RMS User Guide / Service Mnl
000523-891	000523-891	Q-Tel RMS User Guide / Service Mnl
112-0138-001	112-0138-001	Q-Tel RMS / Qprogress User Guide-Service Mnl
036488-009	036488-009	Isolation Transformer

Brochures & Sales Literature

Brochures

Q-Tel RMS Brochure - English (PDF 647 KB)
Solutions For Hospitals - English (PDF 1.81 MB)

Spec Sheet

Q-Tel RMS Spec Sheet - English (PDF 302 KB)

Glossary & White Papers

All Glossary Terms

Glossary Terms

Electrode
Device to record one of the two extremities of an electric circuit; one of the two poles of an electric battery or of the end of the conductors connected thereto. More
Cardiac Rehab
A program for people with heart disease designed to reduce future heart risks. More
3-Lead
The most common lead configuration used for routine ECG monitoring.
Orion
This software provides a standard set of collection, measurement, and analysis tools that all cardiac rehab programs can easily use and integrate into their clinical routine. More
AACVPR
American Association of Cardiovascular and Pulmonary Rehabilitation More

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