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Burdick Quest

Cardiac Science Burdick Quest stress testing system Please use the tabs below to explore the knowledge base information for this product. You can also visit the Burdick Quest product page.

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Phone US: 425.402.2000
or: 800.426.0337
Fax: 425.402.2022


Email US: techsupport@cardiacscience.com
or Outside the U.S: internationalservice@cardiacscience.com Click Here for Web Chat

FAQs & Troubleshooting Tips

My touch screen is not responding. What are some things that I can try to get the touch screen working again?

  • Use the hotkeys to check the settings in System Setup. If the hotkeys are not working either, the problem is not with the monitor. This is most common when the electronics enclosure is replaced and the factory setting does not match the monitor that the customer has in the field.
  • Make sure the cables from the monitor to the electronics enclosure are plugged in.
  • Reboot the Quest, if the flat panel monitor is turned off and back on it may disable the functionality of the touch screen.
  • For Biomed or Service Personnel - Check the BIOS settings, the battery in the electronics enclosure may need to be changed. If that is the case, there are other functions that will not work, such as the Quest not seeing the treadmill. e. For Biomed or Service Personnel - Re-calibrate the touch screen.

The Quest does not recognize the treadmill. What are some things that can be done to get the treadmill working?

  • Make sure the treadmill is ON.
  • Check the interconnect cable. Make sure that it is the correct cable, plugged in to the correct ports and in the correct orientation, has not been cut, crimped, or damaged.
  • Check the settings in System Setup to make sure the correct treadmill is selected.
  • For Biomed or Service Personnel - Check the BIOS settings, the battery in the electronics enclosure may need to be changed. If that is the case, there are other functions that will not work, such as the touch screen not responding.

How do you calibrate the touch screen?

  • From any screen in the Quest software, press CTRL+ALT+Shift+Backspace
  • From the login prompt, type touch and press Enter
  • Follow the prompts

Nothing is being printed on my printouts, but the paper is queuing to the top of each page without any out of paper or paper jam messages. What could be causing this?

  • The cable coming from under the console that plugs into the writer port may be loose or disconnected.
  • For Biomed or Service Personnel - The ribbon cable that plugs into the printhead may be loose. Request information from Tech Support on reconnecting and securing that ribbon cable.
  • For Biomed or Service Personnel - Printhead may be bad. Replace paper drive assembly.

How do you upgrade a unit in the field to add optional features?

Following steps to be performed by a Biomed or Service Personnel
 
  • From any screen in the Quest software, press CTRL+ALT+Shift+Backspace
  • From the login prompt, type options and press Enter
  • Make sure there is a serial number at the top of the screen
  • Contact technical support in Deerfield for codes to enter in the Quest
  • Touch the option that is being enabled and type in the code obtained from Deerfield technical support
  • Press Close, system will reboot and the optional feature is now enabled.

What is an ET1000 and what is it used for?

The ET1000 is an electrode tester. It is used to verify that the electrodes are making adequate contact with the patient’s skin. This can be used if the customer is having problems with artifact. It will narrow the problem down to either the electrodes or the patient cable/patient module.

My Quest software locked up 100%. What could be the problem?

  • Incorrect treadmill selected in System Setup
  • Electronic enclosure needs to be replaced (very rare, problem is probably wrong treadmill selected, usually occurs after enclosure is replaced)

What information needs to be entered in the Quest to set up networking?

  • Under Local Settings:
    • IP address assigned to the Quest
    • Subnet mask
    • Address to the default gateway
    • Address to the Nameserver
  • Under Network Drive Settings:
    • Machine name and IP address where the Quest data is being stored
    • Share name of where the data is being stored
    • User name for the Quest user with access to the shared directory
  • If sending data to Pyramis, under Pyramis/Host Settings:
    • Name and Number of the institution on Pyramis
    • Name and IP address of the Pyramis machine that will be receiving the exported data
    • Port number for communicating with Pyramis

A Quest unit needs to have the electronics enclosure replaced. Where is the information that explains which part number enclosure to use?

Contact Technical Support for assistance

The Quest system is having several problems locking up or going to a blank grey screen. What could be causing of this?

  • Make sure the treadmill is on a dedicated circuit.
  • Go to the post study work screen and check to see how many records are stored. Too many records stored, especially with older systems, will cause the Quest to lock up. Delete or archive some or all of the records. If you cannot get into the post study work screen without locking up, follow the tech bulletin for deleting these files from the login screen.
  • For Biomed or Service Personnel - Replace electronics enclosure

How do I get into the Post Study Work screen?

  • From the Pretest screen, press Change System Selections
  • Select Post Study Work
  • Enter in the Username and Password (the default is Username: Quest Password: 12345). If these do not work, contact technical support for assistance.

My Quest is showing a lot of artifacts.

  • Make sure that your electrodes have not been left sitting out. Store them in a zip lock bag. Also, check the expiration date on the electrode package.
  • Prep patient in accordance with instructions in the Operator’s Manual.
  • Use stress loops to take pressure off of the patient cable.
  • Use the ET-1000 provided with your Quest system to check for good connectivity with the patient.
  • Replace patient cable.
  • Replace lead wires.
  • Replace patient module.

How do I add a custom protocol?

  • From the Pretest screen, press Change System Selections
  • Select Protocol Programming
  • Select > Select Protocol
  • Select New Protocol
  • Select > Select
  • Type in a name for the protocol, select the protocol type and ergometer type
  • Select Add to list

How do I set up automatic printouts and prompts?

  • From the Pretest screen, press Change System Selections
  • Select Protocol Programming
  • Select > Select Protocol and choose the protocol that the printouts and prompts will be set up for (automatic printouts and prompts and tied to each individual protocol)
  • Add printout and prompt times from this screen. Printout and prompt times are linked to stage time, not total time.

I am getting all flatlines.

  • Make sure that your electrodes have not been left sitting out. Store them in a zip lock bag. Also, check the expiration date on the electrode package.
  • Prep patient in accordance with instructions in the Operator’s Manual.
  • Use stress loops to take pressure off of the patient cable.
  • Use the ET-1000 provided with your Quest system to check for good connectivity with the patient.
  • When the patient is being connected, have the interface cable to the patient disconnected and do the following:
    • Press CHANGE TEST/DISPLAY SETUP
    • Press CHANGE WRITER SETTINGS
    • Under BASE LINE FILTER, select setting other than Stable (.67). Close once.
    • Go to CHANGE WRITER SETTINGS again. Select STABLE (.67).
    • Finish by pressing Close and then Close a second time.

I can’t change a lot of my settings in User Setup?

  • From the Pretest screen, press Change System Selections
  • Select User Setup
  • Select > Select User
  • Change the user from Quest to a different user. Quest is the default user and has many defaults that cannot be changed.

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All Glossary Terms

Glossary Terms

  • Electrode
    Device to record one of the two extremities of an electric circuit; one of the two poles of an electric battery or of the end of the conductors connected thereto. More
  • Bruce Protocol
    A standardized protocol for electrocardiogram-monitored exercise using increasing speeds and elevations of the treadmill. More
  • DICOM
    Digital Imaging and Communications in Medicine - a standard for handling, storing, printing, and transmitting information in medical imaging. More
  • MET
    A MET (metabolic equivalent) is a measure of caloric consumption of a person at rest. More
  • Gain
    The ratio of output to input of an amplifying system, generally expressed in decibels in ultrasound. More