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Burdick Heartstride

Cardiac Science Burdick HeartStride stress testing system Please use the tabs below to explore the knowledge base information for this product. You can also visit the Burdick Heartstride product page.

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Phone US: 425.402.2000
or: 800.426.0337
Fax: 425.402.2022


Email US: techsupport@cardiacscience.com
or Outside the U.S: internationalservice@cardiacscience.com Click Here for Web Chat

FAQs & Troubleshooting Tips

How does Remote Support benefit me?

We have the availability of experts to assist you in real time, without having to send your unit in, or sending a field service engineer on site. We can assist you with installing software and service patches. We can help identify workflow issues, verifiy versions and software settings. We can view and send log files to our FTP site. This has proved to be a valuable tool in resolving issues quickly meaning increased uptime for your equipment.

What is Remote Support?

Remote Support is the ability for the Cardiac Science Technical Support Team to access your PC directly. We can connect to your PC remotely and control the actions temporarily. We can also help fix problems and review log files over a secure internet connection.

How do I set up Remote Support on my Cardiac Science equipment?

Several methods are available. Examples of the most popular are PC Anywhere, Real VNC (Virtual Network Computing) or WebEx Intercall. Contact Technical Support for more details.

Does Remote Support cost anything?

This service is available free of charge for our warranty and service contract customers. Billable customers are charged the standard hourly service rate.

Is Remote Support safe and secure?

Yes. Remote Support is safe and secure. Information is shared only between your computer, and the computer of the Technician working on your issue.

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All Glossary Terms

Glossary Terms

  • Electrode
    Device to record one of the two extremities of an electric circuit; one of the two poles of an electric battery or of the end of the conductors connected thereto. More
  • Bruce Protocol
    A standardized protocol for electrocardiogram-monitored exercise using increasing speeds and elevations of the treadmill. More
  • AACVPR
    American Association of Cardiovascular and Pulmonary Rehabilitation More
  • Ischemia
    A decrease in the blood supply to a bodily organ, tissue, or part caused by constriction or obstruction of the blood vessels. More
  • Premature Ventricular Beat
    or extrasystole. A form of irregular heartbeat in which the ventricle contracts prematurely. More