Service Announcements & Upgrades
Title: Mandatory Software Update for Field Correction: AED resistor and AED relay
Cardiac Science notified customers on November 13, 2009 that certain automated external defibrillators (AEDs) manufactured between August, 2003 and August, 2009 may experience a rare product issue, where resistors may fail and will not be detected by the AEDs’ periodic self-tests. Information regarding this action can be found at Press Release.
On this Web page, you can download a mandatory software update designed to enhance the AED's capability to detect the resistor issue during normal self-test procedures.Does your AED require this update? Find out here:
Your AED may look slightly different.
You only need to enter one affected serial number to download the software. If you want to check more than one AED, use a comma "," to separate multiple serial numbers.
* Serial Number(s):
Email us with questions at email@example.com or:
In the US, please contact Cardiac Science Technical Support at +1.877.901.1788.
Outside the US, please contact your local Cardiac Science representative or Cardiac Science at +44.161.926.0011.