Cardiac Rehabilitation Programs

FAQs & Troubleshooting Tips

Does Remote Support cost anything?

This service is available free of charge for our warranty and service contract customers. Billable customers are charged the standard hourly service rate.

How do I set up Remote Support on my Cardiac Science equipment?

Several methods are available. Examples of the most popular are PC Anywhere, Real VNC (Virtual Network Computing) or WebEx Intercall. Contact Technical Support for more details.

How does Remote Support benefit me?

We have the availability of experts to assist you in real time, without having to send your unit in, or sending a field service engineer on site. We can assist you with installing software and service patches. We can help identify workflow issues, verifiy versions and software settings. We can view and send log files to our FTP site. This has proved to be a valuable tool in resolving issues quickly meaning increased uptime for your equipment.

I am getting "Error: 1004" when launching Q-Progress application.

In Q-Progress, go to View > Options and verify the storage directory path: For Master Tower: The path should be C:\Program Files\Quinton\Q-Tel RMS\QProgressCSVData. For Slave Tower, Turnkey Workstation or Software-Only Worksation: The path should be [mapped drive letter]\QProgressCSVData.

Is Remote Support safe and secure?

Yes. Remote Support is safe and secure. Information is shared only between your computer, and the computer of the Technician working on your issue.

Medical Record Number (MRN) has invalid characters.

Edit MRN in Q-Tel RMS Tower or Q-Tel RMS Workstation application.

Microsoft Office suite needs to be activated.

Close Q-Progress and launch Microsoft Excel and follow the prompts to activate if you have an internet connection, or call Microsoft at the number provided in the Excel application.

QProgressCSVData folder is not shared or has insufficient permissions.

Verify this folder is shared with Full Control permissions for Qtel User and Qtel Admin accounts.

The report is corrupt.

Note filename and delete file. Regenerate new copy.

What is Remote Support?

Remote Support is the ability for the Cardiac Science Technical Support Team to access your PC directly. We can connect to your PC remotely and control the actions temporarily. We can also help fix problems and review log files over a secure internet connection.

Manuals & Reference Guides

Service Parts

U.S. Service Parts

Part Name	Part Number	Description
000515-842	000515-842	Q-Progress User Guide
000523-890	000523-890	Q-Tel RMS User Guide / Service Mnl
000523-891	000523-891	Q-Tel RMS User Guide / Service Mnl
010-0004-B01	010-0004-B01	21" LCD Monitor
035390-002	035390-002	7-ft Network Cable
035390-004	035390-004	25-ft Network Cable
035390-005	035390-005	50-ft Network Cable
035390-006	035390-006	100-ft Network Cable
036344-B02	036344-B02	19" CRT Monitor
036369-002	036369-002	Ethernet Switch
036488-010	036488-010	Isolation Transformer
036488-012	036488-012	Isolation Transformer
036781-B01	036781-B01	X12 Transmitter, 915 MHz
036781-B02	036781-B02	X12 Transmitter, 2.4 GHz
036781-B03	036781-B03	X12 Transmitter, 608 MHz
036800-B02	036800-B02	Assy, 915 MHz Receiver
036800-B04	036800-B04	Assy, 915 MHz Receiver
036803-B03	036803-B03	Strip Recorder
036822-001	036822-001	Speakers, Beige
036827-003	036827-003	10-Outlet Surge Suppressor
036947-001	036947-001	Keyboard, Beige
036947-002	036947-002	Mouse, Beige
037172-B02	037172-B02	Assy, 608 MHz Receiver
037172-B04	037172-B04	Assy, 608 MHz Receiver
037173-B02	037173-B02	Assy, 2.4 GHz Receiver
037173-B04	037173-B04	Assy, 2.4 GHz Receiver
042076-001	042076-001	Wireless Access Point
042103-B01	042103-B01	19" LCD Monitor
042112-001	042112-001	Mouse, Black
042112-003	042112-003	Speakers, Black
042160-B01	042160-B01	X12+ Transmitter, 2.4 GHz
042160-B02	042160-B02	X12+ Transmitter, 608 MHz
10-00025-01	10-00025-01	External Modem Kit
10-00026-01	10-00026-01	External Hard Disk Drive Kit
112-0138-001	112-0138-001	Q-Tel RMS / Qprogress User Guide-Service Mnl
165-0225-001	165-0225-001	Mouse, Optical Magnifying
170-0208-001	170-0208-001	21" LCD Monitor Assembly
170-0222-001	170-0222-001	LCD Wall Mount Kit
170-0224-001	170-0224-001	19" LCD Monitor Assembly
50-00005-01	50-00005-01	Uninterruptible Power Supply (UPS)
50-00007-01	50-00007-01	External Hard Drive Replacement
50-00048-01	50-00048-01	Keyboard, Black

International Service Parts

Part Name	Part Number	Description
000515-842	000515-842	Q-Progress User Guide
000523-890	000523-890	Q-Tel RMS User Guide / Service Mnl
000523-891	000523-891	Q-Tel RMS User Guide / Service Mnl
010-0004-B01	010-0004-B01	21" LCD Monitor
035390-002	035390-002	7-ft Network Cable
035390-004	035390-004	25-ft Network Cable
035390-005	035390-005	50-ft Network Cable
035390-006	035390-006	100-ft Network Cable
036344-B02	036344-B02	19" CRT Monitor
036369-002	036369-002	Ethernet Switch
036488-009	036488-009	Isolation Transformer
036488-009	036488-009	Isolation Transformer
036488-010	036488-010	Isolation Transformer
036488-012	036488-012	Isolation Transformer
036781-B01	036781-B01	X12 Transmitter, 915 MHz
036781-B02	036781-B02	X12 Transmitter, 2.4 GHz
036781-B03	036781-B03	X12 Transmitter, 608 MHz
036800-B02	036800-B02	Assy, 915 MHz Receiver
036800-B04	036800-B04	Assy, 915 MHz Receiver
036803-B03	036803-B03	Strip Recorder
036822-001	036822-001	Speakers, Beige
036827-003	036827-003	10-Outlet Surge Suppressor
036947-001	036947-001	Keyboard, Beige
036947-002	036947-002	Mouse, Beige
037172-B02	037172-B02	Assy, 608 MHz Receiver
037172-B04	037172-B04	Assy, 608 MHz Receiver
037173-B02	037173-B02	Assy, 2.4 GHz Receiver
037173-B04	037173-B04	Assy, 2.4 GHz Receiver
042076-001	042076-001	Wireless Access Point
042103-B01	042103-B01	19" LCD Monitor
042112-001	042112-001	Mouse, Black
042112-003	042112-003	Speakers, Black
042160-B01	042160-B01	X12+ Transmitter, 2.4 GHz
042160-B02	042160-B02	X12+ Transmitter, 608 MHz
10-00025-01	10-00025-01	External Modem Kit
10-00026-01	10-00026-01	External Hard Disk Drive Kit
112-0138-001	112-0138-001	Q-Tel RMS / Qprogress User Guide-Service Mnl
165-0225-001	165-0225-001	Mouse, Optical Magnifying
170-0208-001	170-0208-001	21" LCD Monitor Assembly
170-0222-001	170-0222-001	LCD Wall Mount Kit
170-0224-001	170-0224-001	19" LCD Monitor Assembly
50-00005-01	50-00005-01	Uninterruptible Power Supply (UPS)
50-00007-01	50-00007-01	External Hard Drive Replacement
50-00048-01	50-00048-01	Keyboard, Black

Brochures & Sales Literature

Brochures

Q-Tel RMS Brochure - English (PDF 647 KB)
Solutions For Hospitals - English (PDF 1.81 MB)

Spec Sheet

Q-Tel RMS Spec Sheet - English (PDF 302 KB)

Glossary & White Papers

All Glossary Terms

Glossary Terms

3-Lead
The most common lead configuration used for routine ECG monitoring.
AACVPR
American Association of Cardiovascular and Pulmonary Rehabilitation More
Cardiac Rehab
A program for people with heart disease designed to reduce future heart risks. More
Electrode
Device to record one of the two extremities of an electric circuit; one of the two poles of an electric battery or of the end of the conductors connected thereto. More
Orion
This software provides a standard set of collection, measurement, and analysis tools that all cardiac rehab programs can easily use and integrate into their clinical routine. More

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