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Quinton Q-Stress Knowledge Base

Cardiac Science Quinton Q-Stress stress testing system Please use the tabs below to explore the knowledge base information for this product. You can also visit the Quinton Q-Stress product page.

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Email Address
Request more help
Phone US: 425.402.2000
or: 800.426.0337
Fax: 425.402.2022


Email US: techsupport@cardiacscience.com
or Outside the U.S: internationalservice@cardiacscience.com Click Here for Web Chat

FAQs & Troubleshooting Tips

Can we apply Microsoft updates to our Q-Stress / Treadmill system?

No, applying Microsoft updates to the Q-Stress operating system is not recommended. The Q-Stress comes with a certified image and we do not recommend any updates.

Can we install anti-virus software on our Q-Stress / Treadmill system?

Yes, you can install anti-virus software to protect your Q-Stress system. However, our recommendation is to bypass the complete Quinton folder located under c:\program files. It is also recommended to only run updates and scans during business off hours. Running scans or updates can effect the performance of the system and we require all system resources be dedicated to the Q-Stress application.

Does Remote Support cost anything?

This service is available free of charge for our warranty and service contract customers. Billable customers are charged the standard hourly service rate.

How do I set up Remote Support on my Cardiac Science equipment?

Several methods are available. Examples of the most popular are PC Anywhere, Real VNC (Virtual Network Computing) or WebEx Intercall. Contact Technical Support for more details.

How does Remote Support benefit me?

We have the availability of experts to assist you in real time, without having to send your unit in, or sending a field service engineer on site. We can assist you with installing software and service patches. We can help identify workflow issues, verifiy versions and software settings. We can view and send log files to our FTP site. This has proved to be a valuable tool in resolving issues quickly meaning increased uptime for your equipment.

I am getting an error message that reads, "Your database has reached 90%, if you do not complete a purge you will not be able to continue using the application when it reaches 95%". What does that mean?

The error message is requesting you clean up the database through the Q-Stress Purge and archive utility located within the Q-Stress application. click on Tools > Service > Database, a window should pop up indicating "Database Service", Select the tab that indicates "purge" then select one out of the three option available. After the task is completed reboot and the error message should no longer pop up.

Is Remote Support safe and secure?

Yes. Remote Support is safe and secure. Information is shared only between your computer, and the computer of the Technician working on your issue.

My THR (target heart rate) is not calculating correctly, what could be the cause?

It is possible you did not select your patient prior to running the study. You can verify this by looking at the top of your screen which should list the patients name and MRN. If there is only a date and time listed you did not select your patient prior to checking electrodes and selecting rest.

The ECG trace on the monitor is red, how can I change it back to the standard blue?

You will need to change the resolution settings within the display options. First, close any applications that are currently running. Then right click anywhere on the desktop and select "Properties"; left click on the "Settings" tab and use the drop down menu to change the "Color Quality" from "Highest (32 bit)" to "Medium (16bit)" then select "apply" and "ok".

What is Remote Support?

Remote Support is the ability for the Cardiac Science Technical Support Team to access your PC directly. We can connect to your PC remotely and control the actions temporarily. We can also help fix problems and review log files over a secure internet connection.

Manuals & Reference Guides

Product Manuals

Warranties

Service Parts

International Service Parts

Part Name

Part Number

Description

000512-B02

000512-B02

QSTRESS V3.3X 120-240V REFURB

000512-B07

000512-B07

QSTRESS V3.5I TOWER,ENG, 100-120V-REFURB

000512-B15

000512-B15

QSTRESS 3.5 ENGLISH 120-240V REFURB

000512-B16

000512-B16

QSTRESS 3.5 JAPANESE 120-240 REFURB

000512-B33

000512-B33

TOWER, 3.4GHZ,SPANISH,V3.5.1.6, STRS SP1

000512-B34

000512-B34

TOWER, 2.8GHZ, JAPANESE, V3.5I, STRS SP1

000512-B36

000512-B36

TOWER, 3.4GHZ, FRENCH, V3.5.1.6,DST FIX

000512-B37

000512-B37

TOWER, 3.4GHZ, SPANISH, V3.5.1.6,DST FIX

000512-B38

000512-B38

TOWER,3.4GHZ,JAP.,V3.5I,DST FIX,USED

036486-B02

036486-B02

RFRB ASSY, SECG PREAMP, Q-STRE

036486-B03

036486-B03

SECG PREAMP, QSTRESS, REFURB

036487-B04

036487-B04

PCBA,QSTRS,DATA COLL.,REFURB

036487-B05

036487-B05

PCBA,QSTRS,DATA COLL.,REFURB

036487-B06

036487-B06

PCBA,QSTRS,DATA COLL.,REFURB

036489-001

036489-001

CABLE ASSY, SECG TO CPU

036515-B12

036515-B12

RFRB QSTRS/COMP PLATFORM MOD11

036515-B16

036515-B16

QSTRS 110/120 SPARES, REFURB

036556-003

036556-003

Q-STRESS TEMPLATE,KEYBOARD

036675-B01

036675-B01

RFRB PRINTER,THERMAL,W/GUIDE/C

036769-B01

036769-B01

RFRB Q-STRESS ASSY. REMOTE KE

036769-B02

036769-B02

ASSY,REMOTE KEYPAD JAPANESE-RFRB

036769-B03

036769-B03

ASSY. REMOTE KEYPAD, ENGL V3.X-RFRB

036769-B04

036769-B04

ASSY. REMOTE KEYPAD, JAPANESE V3.5-RFRB

036769-B05

036769-B05

ASSY, REMOTE KEYPAD, SPANISH V3.5-RFRB

036769-B06

036769-B06

ASSY, REMOTE KEYPAD, FRENCH V3.5-RFRB

036787-001

036787-001

ASSY, Q-STRESS TRANSFORMER 120V

042141-001

042141-001

KIT LCD UNIVERSAL MOUNT FOR Q-STRESS

390-0857-00

390-0857-00

WRITING SHELF,CART

Brochures & Sales Literature

Brochures

Spec Sheet

Glossary & White Papers

All Glossary Terms

Glossary Terms

  • AACVPR
    American Association of Cardiovascular and Pulmonary Rehabilitation More
  • Asystole
    Absence of systole. Also, a conduction disorder which causes a stoppage of ventricular contractions resulting in no blood flow output. More
  • Bruce Protocol
    A standardized protocol for electrocardiogram-monitored exercise using increasing speeds and elevations of the treadmill. More
  • DICOM
    Digital Imaging and Communications in Medicine - a standard for handling, storing, printing, and transmitting information in medical imaging. More
  • Electrode
    Device to record one of the two extremities of an electric circuit; one of the two poles of an electric battery or of the end of the conductors connected thereto. More