Knowledge Base
Please use the tabs below to explore the knowledge base information for this product. You can also visit the HeartCentrix Cardiac Data Management & Connectivity product page.
Phone US: 425.402.2000
or: 800.426.0337
Fax: 425.402.2022
or: 800.426.0337
Fax: 425.402.2022
Email US: techsupport@cardiacscience.com
or Outside the U.S: internationalservice@cardiacscience.com
FAQs & Troubleshooting Tips
Does Remote Support cost anything?
This service is available free of charge for our warranty and service contract customers. Billable customers are charged the standard hourly service rate.
How do I set up Remote Support on my Cardiac Science equipment?
Several methods are available. Examples of the most popular are PC Anywhere, Real VNC (Virtual Network Computing) or WebEx Intercall. Contact Technical Support for more details.
How does Remote Support benefit me?
We have the availability of experts to assist you in real time, without having to send your unit in, or sending a field service engineer on site. We can assist you with installing software and service patches. We can help identify workflow issues, verifiy versions and software settings. We can view and send log files to our FTP site. This has proved to be a valuable tool in resolving issues quickly meaning increased uptime for your equipment.
Is Remote Support safe and secure?
Yes. Remote Support is safe and secure. Information is shared only between your computer, and the computer of the Technician working on your issue.
What is Remote Support?
Remote Support is the ability for the Cardiac Science Technical Support Team to access your PC directly. We can connect to your PC remotely and control the actions temporarily. We can also help fix problems and review log files over a secure internet connection.
Manuals & Reference Guides
Product Manuals
- HeartCentrix Operating Instructions - English (PDF 2.84 MB)
Warranties
- Warranty Matrix (PDF 135 KB)
- Hardware Warranty - English (PDF 164 KB)
- Software Warranty - English (PDF 281 KB)
Brochures & Sales Literature
Brochures
- HeartCentrix Brochure - English (PDF 629 KB)
- Solutions For Hospitals - English (PDF 1.81 MB)
Spec Sheet
- HeartCentrix System Requirements - English (PDF 137 KB)