Meet our Brand Heroes.
Ordinary citizens, these extraordinary Cardiac Science employees embody our core value of dependability — our customers can count on us, no matter what.
The Eagle Award is handed out annually to those select individuals that excel in performance. Nominees are submitted by the various PSS reps and branch sales leaders and voted on by PSS upper management to decide the winner. With more than 600 PSS sales reps and 44 branches nationwide to be voted #1 is nothing shy of extraordinary. Jim is a Superlative Brand Hero.
Field Sales Representative Tom Johnson disassembled an old unit, unpacked boxes, and programmed 24 Q-Tel transmitters to keep customer Scripps happy. But it was when Tom hooked himself up to a lead set and walked the La Jolla bluffs at 8:30 at night to confirm the coverage area with a live signal that he became a Brand Hero.
Technical Support Rep Toni Conkin’s fast action may have saved a life. Toni sent a loaner Atria 3100 out immediately – getting there in time for a patient with a history of hypertension and chest pain. He was immediately sent to the hospital where he coded and will recover. Toni is a Life-Saving Hero!
International Sales Director Carsten Roth nominated International Customer Care Rep Lucy Mason as a Brand Hero. “She is dedicated to her job … Lucy really shows the way of demonstrating true dependability, living up to our Corporate Ideals where the customer should always be in focus.” Lucy is a Dependable Brand Hero.
Peggy and Joyce reported.
Validation Specialist Peggy Peters and International Customer Care Rep Joyce Loveall are on the ball. I can count on them to be among the first to find the (rare) typographical error or (rare) Web site glitch. They take the time to document their findings and give me the chance to fast fix it. Peggy and Joyce are Eagle-Eyed Heroes.
Director of Business Development Greg Newman is all about the brand, missing no opportunity to get the word out. So it came as little surprise when sent me a picture of his sockless feet in new running shoes. Always on the go, Greg is an Athletic Brand Hero.
Marti elevated; Kevin shipped.
Primary Care distributor PSS ordered pressure tubes for the SpiroCard/SpirOxCard and requested they ship next day to their customer – but we were out of stock. Customer Care Rep Marti Langland was not satisfied. She phoned District Manager Kevin Cangelosi to see if he had any demo supplies he could send. He did, and drove to a shipping company to keep the distributor and customer happy. Marti and Kevin are Resourceful Brand Heroes.
Congratulations and thanks to all our Brand Heroes!
Last 5 posts
- Cardiac Science AEDs in Spain [VIDEO] - April 4th, 2011
- Cardiac Science wins first major public access defibrillation program in Europe - March 30th, 2011
- Georgia Park saves 5 lives with AEDs - March 24th, 2011
- Sad stories, avoidable deaths? - March 23rd, 2011
- Texas school's AED saves 6-year-old's life - March 22nd, 2011